Yes! Orders are usually dispatched the next working day after placing your order. You will receive an email once it's dispatched with a tracking number; you can click the number to be directed to a tracking page which will contain updates on where your order is on it's journey to you. If you haven't received the email, please check your junk inbox before contacting us for an update via the 'Contact Us' page.

Of course! As long as you get in touch with us within 2 hours of placing your order, we can accept a new design. Get in touch via our 'Contact Us' page

No problem! Just send us an email quoting your order number to help@idgaming.co.uk with your design attached. If you're attachment is a little on the larger size, we recommend using a file transfer service e.g. WeTransfer to send it to our email address.

This will be caused by a billing address mismatch

When your transaction gets declined due to an address mismatch, your bank
pre-authorises the charge. This creates a temporary hold of the pre-authorised
monies. When the bank verifies that we declined the transaction, the hold on
the monies will stop, which at times can take up to 3-5 business days to
process, but typically only takes 24 hours. You will NOT be charged for these
declined attempts. Also, a pending charge does not secure your product.

If you have not received a receipt for your order, and did not receive an order
successful screen, you will need to process your order again

Once your order has been dispatched you will recieve an email from us confirming this along with tracking details

Once we start production on an order, we cannot cancel it and the sale is final. If you want to cancel an order, please let us know within 2 hours of placing your order. If we have not started on production we can fulfil your request.

They're machine washable - just put it on a quick wash setting at a lower heat and leave to air dry over night

All our pads use a micro-woven cloth and a rubber base.

This is not something we can offer for one off orders. A minimum order quantity of 100 pads would be needed. Get in touch via our contact form here if you require more information

100% No! All of our pads are produced and shipped from the UK. No group buys, no dropshipping, no delays.

Because pads are rubber and cloth placed under high temperature and pressure, the final size may vary by a small amount (5%).

Our desktop uploader includes a DPI checking feature, which will indicate how good your image will be for print, with 150 DPI being the best.

HD wallpapers usually have the level of detail that we recommend having when submitting a design. If you're unsure, let us know! We'd be happy to check for you. You can email us at info@idgaming.co.uk.

We cannot print any trademarked or copyrighted work without permission. By uploading a design, you agree to having rights to use the image. We will not print any content that defames or vilifies any person, people, race, religion or religious group and/or is obscene, pornographic, indecent, harassing, threatening, harmful, invasive of privacy or publicity rights, abusive, inflammatory, or otherwise objectionable.

All over the world! We have most countries listed automatically at checkout, but if yours doesn't appear then let us know and we'd be happy to look into it for you.

If you're ordering from the EU or USA there are no customs fee's. For any countries outside of these, you will be liable to pay customs fee's. Please refer to your local government website for more information.

Mousepads are usually made and dispatched the next working day.

Normal orders to the UK usually arrive within 3 working days once dispatched. Choosing Express Shipping at the checkout will upgrade your shipping to a next-day service.

For destinations outside of the UK, orders are expected to be delivered within 10 working days. Keep an eye on your tracking for updates - sometimes this info can end up in your junk mail. Please allow for this time before contacting us regarding missing parcels.

If your product is faulty, please get in touch via our contact us page. Due to the made to order nature of the product, all refunds and returns are handled on a case by case basis. If the returns reason is due to a customer error then the return cannot be accepted